Frequently Asked Question

-- How to Refund Rent Deposit (Held by the Managing Agent)
Last Updated 3 months ago

These notes relate to when the deposit is held by the managing agent. It is not applicable where the deposit has been sent to an outside agency.

1. Go to the Tenants Maintenance screen.
2. Make sure that the tenant has been updated with a Leave Date.
3. Click on the blue Refunds button at the top.
4. The refund calculation will be shown taking into account the deposit held and any rent arrears.
5. You can optionally enter a forfeit value to deduct and/or a further refund value if the tenant has overpaid.
6. Fill in other relevant fields and options and click Process.

The appropriate ledger transactions will be generated.

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